Case study

A Case Study: OTC Transformation Delivers $40MM Business Impact at Penske

Application Management, Business Intelligence, HCM, ITSM, Strategic Sourcing, Unified Communications
Participating Company: 
GENPACT
Participating Analyst: 
ETM analyst

Frank Cocuzza, Penske’s Chief Financial Officer, described improved efficiency and customer service as the prime drivers in moving his processes across to Genpact. He says, “While cost savings were expected, they were secondary in the decision making.” Penske Truck Leasing is a company that leases equipment and provides logistics services to businesses in the U.S., Canada, Mexico, Europe, Brazil, and China, with annual revenues exceeding U.S. $3.5B.