Case study

Enhanced Tracking Produces $17.2MM Reserve Release and Payment Avoidance Improvement in 6 Months

GRC, HCM, Strategic Sourcing, Infrastructure Management
Participating Company: 

A global aviation company was entitled to recovery of some $49.1MM in eligible Claims from Revenue-Sharing Partners (RSPs) but lacked standardized systems and processes for ensuring claims filing and processing. This negatively impacted cash flow and forced unnecessarily high retention of funds for reserves. Genpact’s solution implemented controls to eliminate process gaps, releasing $17.2MM in reserves within six months.