Case study

SEIU Moves Unified Communications into the Cloud with Esna Technologies

Unified Communications
Participating Company: 
Esna Technologies


With more than 2.1 million members, the Service Employees International Union (SEIU) is the fastest-growing union in North America. For more than 90 years, it has focused on uniting workers in three sectors: healthcare, property services and public services.


In early 2010, SEIU leadership made the decision to migrate the organization’s email to the Google® Gmail platform. The headquarters group was currently on a Cisco platform for telephony and unified messaging, but was unsure how to connect the Cisco technology to the Google email platform while maintaining the unified messaging capability SEIU employees had come to expect. Randy Homyk, Senior Communications Consultant at SEIU, began researching systems that would be able to make this critical link between the two platforms. Interoperability with the Cisco technology was a critical element. After looking into all the available solutions, the only one that was a perfect fit for SEIU’s needs was the Office-LinX platform from Esna Technologies.