B. Baumunk and Associates

United States
Company type: 
Research companies
Industry type: 
Contact Center Solution Consulting

B Baumunk and Associates specializes in workload distribution, workforce optimization and contact center best practices.

Workload Distribution    
Specializing in workflow distribution for voice and non-voice transaction with a focus on improved efficiency and effectiveness.

Performance Management    

Working with reporting to provide front line Supervisors with actionable data to drive performance.

IT Systems Integration    

Accounting for the human aspect of IT Systems to ensure the systems are user friendly.

Attrition Reduction    

Providing a validated coaching process that includes a validated feedback loop to ensure two way communication during employee development.

Workforce Management    

Forecasting, scheduling, real-time and employee services best practices.