Podcast

The best ways to approach service level and IT management

Business Intelligence, HCM, ITSM, Strategic Sourcing
Participating Company: 
UpTime Software
Participating Company: 
Gartner
Participating Analyst: 
ETM analyst

You'll hear from featured speaker Debra Curtis, Research VP at Gartner, on the best ways to approach Service Level and IT management. You'll also hear from Stephen Boucher of Toll Holdings Group (with over $7.5B in revenues), in real-life example of how to roll out Service Level Management easily and score a big win for the IT organization.