White paper

5 steps to accelerated ROI for collaboration technology

ITSM, Security, Strategic Sourcing
Participating Company: 


New collaboration technologies promise to improve worker productivity, cut costs and streamline business processes. But because of the complexity of today’s heterogeneous IT environments and networks, companies are struggling to implement collaboration solutions on time and within budget. For example, recent research shows that between one-quarter and one-third of technology projects in corporate contact centers — where many of these emerging collaboration solutions are being deployed — are delayed by an average of seven months, resulting in total project costs that are 90 percent over budget. 


Successful collaboration deployments help boost worker productivity and morale and can improve customer satisfaction. But much depends on the deployment process itself. A case in point: Businesses applying best practices to project rollouts experience just one-fourth of the delays and additional costs of companies that don’t.