White paper

Collaboration For Dummies

ITSM, Security, Strategic Sourcing
Participating Company: 
Avaya

People today have more communications options than ever before yet often have a harder time reaching and working with each other. We struggle to get or share information, to quickly help our customers, or to close a sale. We now have a dizzying array of technologies and communication platforms that can deliver voice, text, and even video. Yet it seems we have too many devices that don’t work together and too little time to get our jobs done.



In our quest to make it convenient for anyone to reach us anywhere, anytime, and in any way, it has actually become more difficult to simply communicate with each other. Determining the best way to get in touch with your customers, clients, and partners at any given time can be a daunting task, and letting people know how to get in touch with you at any given time is no easy feat either. These challenges make it difficult to bring together the right people with the right information in an environment that delivers business results in real time.