White paper

Internal IT as a Business

Business Intelligence
Participating Analyst: 
ETM analyst

Why using a 3CM Model can motivate and direct an Internal IT Department - IT Departments often struggle to create a coherent externally focused culture and motivate staff to perform beyond the call of duty without resorting to constant monitoring. One successful option is to evaluate the IT Department in the same way as a company and evaluate it in relation to its “clients” and “competitors”. This enables the organisation to instil a true service ethos and create a competitive view of “being superior to the best in class”