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Service excellence and Managed Print Services

Infrastructure Management
Participating Company: 
Quocirca

With so many printer companies having jumped on the managed print services bandwagon, 2012 will see this buzz continue as more organisations become receptive to this service as a means to gain transparency on print costs, improve productivity and reduce the complexity of print management. Quocirca’s research reveals that service quality and reliability is consistently the top driver for MPS adoption, ahead of cost reduction. The market is maturing and customers are no longer willing to accept anything but first class service and support from their MPS provider, leaving those providers that lack the tools and infrastructure to deliver proactive services to fall by the wayside. The spotlight will increasingly fall on those suppliers that are able to deliver service excellence through robust and proactive MPS platforms that encompass deployment, helpdesk, training, remote monitoring and on-going management of the print environment. Ultimately, it is those organisations that develop a strong governance framework, defining roles, responsibilities and accountability that will stand to gain the most from an effective MPS that is aligned with business goals.